Shareholder Notices

• Mining Application: The application by Manzolwandle Investment for mining rights and environmental authorisation has been refused by the DMR. Read all about it on the Ngwenya Blog here or review the notices here.
  Ngwenya Shareholder Letter | Mineral Resources and Energy Department letter to Mazolwandle Investments
• Levy Payments: Levies must be paid in terms of the Use Agreement and no occupation or usage of any form is allowable until the levies have been paid. (This applies to usage, spacebanking, renting, etc. of the timeshare week.) For alternative payment arrangements, please contact Property Admin: propertyadmin@vrs.co.za
• Spacebanking and Rentals: Please note that a request for spacebanking or rental must be submitted to Property Admin a minimum of five months prior to the occupation date, to enable us to process them. Please contact Property Admin: propertyadmin@vrs.co.za
• Occupation Dates: Please note that resort calendars are linked to school holidays, and it is therefore vital that you check the annual calendar to ensure that you occupy the correct week.
• VRS Website: Be sure to take a look at our website with a dedicated owner’s page for our valued Shareholders where you can download Calendars, Instruction Letters and Use Agreements.
• Checking in Procedures: In the interest of safety, security and ensuring that only confirmed guests are allowed access to the resort, you will be required to produce the reservation confirmation / guest certificate and your ID, and also to complete the indemnity form when checking into the resort.
• Unit Inventories: We would like to remind our valued guests to kindly check and sign off on inventories upon arrival at your unit. An inventory list is available in your unit; any discrepancies must please be reported at Reception.
• Guest Certificates: In the event that you are allowing a guest to occupy your timeshare week, the guest must be in possession of a valid Guest Certificate which is obtainable from the Resort prior to the guest's arrival.
• Communication: To enable us to communicate effectively, please ensure that you keep us updated regarding your current contact details, and most importantly, your email address.
• Covid-19 HygienicHospitality: For information with regards to our management solutions for the COVID-19 pandemic, please visit our Managing Agents' Website here.

General Notices

Please note that the VRS Head Office will be closed on the following days:
- The Walk-ins Department and Call Centre Department will be closed on the 21st of March 2022.
- VRS WORKING REMOTELY Please be advised that the VRS teams will be working remotely from 19th July 2021 until further notice. We apologise should there be any delays in responses or any inconvenience caused.